Global surveys from McKinsey BCG Gartner and others show that less than 30 ofampampnbspdigital transformation programs succeed in their missions to improve a companys performance andampampnbspemployee productivity. This is due to the fact that IT efforts within the company do not center around theampampnbspemployee. Thisampampnbspbook will provideampampnbspconcrete steps to allow both IT professionalsampampnbspand business leaders to transform the way they deliver IT to employees with the employee theampampnbsphuman centered in their transformation.The concepts models checklists and playbook youll review are based on the authors many years of experience lessons learned and proven outcomes.ampampnbspIT organizationsampampnbspwant to improve their employee experience but dont know how and this is the must have book for those who dont know where to start.